globe
  1. General Commercial Readings 7 items
    1. Books 5 items
      1. Principles of retail management - Rosemary Varley, Mohammed Rafiq 2014

        Book Further

      2. Retail operations: how to run your own store - Tang, Angie, Lim, Sarah 2004

        Book Optional

      3. Reshaping retail: why technology is transforming the industry and how to win in the new consumer driven world - Stefan Niemeier, Andrea Zocchi, Marco Catena, ebrary, Inc c2013 (electronic resource)

        Book Further

    2. Journal Articles 2 items
      1. Assessing the role of higher education in meeting the needs of the retail sector - Jacqui Gush 1996

        Article Optional This is an older reading which places importance on the 'commercial awareness' skill for graduates

  2. Key Performance Indicator Readings 11 items
    1. Retail analytics: the secret weapon - Emmett Cox, ebrary, Inc c2012 (electronic resource)

      Book Core

    2. Key performance indicators in European hotel properties: general managers’ choices and company profiles - Peter J. Harris, Marco Mongiello 2001

      Article Further This is a hospitality view on key performance indicators (KPIs)

    3. The Big Book of KPIs

      Webpage Core A very good guide to key performance indicators in general

    4. Creating a Best-in-Class KPI Program. - Kaskinen, Jani1 jani.kaskinen@basware.com Oct2007

      Article Further

    5. Defining KPI sets for industrial research

      Webpage Further You will need to log in to be able to see the PDF Full-text

    6. Measuring performance in a changing business environment - Mike Kennerley, Andy Neely 2003

      Article Further

    7. IRRDCR Journal special on retail productivity and performance

      Webpage Core There are a number of key journal articles in here that you could call from to review how retailers assess performance

  3. Journals and Business Press 3 items
    1. Drapers

      Journal Optional

    2. The Grocer, Just-Style and Brand Republic are also recommended publications. These can be access through Nexis UK below.

    3. Retail Week

      Website Core ID: Cgibson1@uclan.ac.uk Password: connection

  4. Electronic Resources 3 items
    The Library subscribes to a number of useful resources including the following:
    1. Nexis UK

      Webpage Optional (Provides access to 29,000 newspapers and trade publications from around the world. Updated daily.)

    2. Datamonitor 360 [Previously MarketLine]

      Webpage Optional (Provides access to Datamonitor company and industry reports and in-depth PESTLE Country analysis)

    3. Mintel Oxygen

      Webpage Optional (Consumer market research reports)

  5. Cost related readings 6 items
    1. Retail accountability: advanced retail profitability analysis - Lindner, Steven, Chernow, Barbara A. c2004

      Book Optional

    2. Issues and Perspectives on Retail Productivity. - Achabel, Dale D.

      Article Further This is a good article about measuring productivity (and particularly that of labour resources) - this is taken from a Journal of Retailing special in 1984 about retail productivity

    3. Accounting for non-accountants

      Webpage  Useful source of information on types of costs

  6. Sales related readings 7 items
    1. Retail selling: how to achieve maximum retail sales - Fleming, Peter Ronald, British Shops and Stores Association 2007

      Book Optional

    2. Assessing the effectiveness of shopping mall promotions: customer analysis - Andrew G. Parsons 2003

      Article Further Good article detailing different promotions used in shopping centres and how effective they are

    3. Reshaping retail: why technology is transforming the industry and how to win in the new consumer driven world - Stefan Niemeier, Andrea Zocchi, Marco Catena, ebrary, Inc c2013 (electronic resource)

      Book