1. Bibliography 0 items
  2. Omni Channel Reading 6 items
    1. New online retailing: innovation and transformation - Gerrit Heinemann, Christoph Schwarzl, SpringerLink (Online service) 2010 (electronic resource)

      Book Core

    2. Reshaping retail: why technology is transforming the industry and how to win in the new consumer driven world - Stefan Niemeier, Andrea Zocchi, Marco Catena, ebrary, Inc c2013 (electronic resource)

      Book Core

    3. Proven tactics in e-retail: case studies on selling more online - MarketingSherpa, Inc, ebrary, Inc 2003 (electronic resource)

      Book Further No print copy in the Library

    4. Multi-channel retailing - Poloian, Lynda Gamans c2009

      Book Further

    5. Store wars: the worldwide battle for mindspace and shelfspace, online and in-store - Greg Thain, John Bradley, ebrary, Inc 2012 (electronic resource)

      Book Further No print copy in the Library

    6. Services marketing: people, technology, strategy - Christopher H. Lovelock, Jochen Wirtz 2016

      Book Further

  3. Journal Articles 7 items
    1. Challenges and Opportunities in Multichannel Customer Management - S. A. Neslin, D. Grewal, R. Leghorn, V. Shankar 01/11/2006

      Article Core

    2. An analysis of operations-oriented drivers of customer loyalty for two service channels - Andrea M. Prud'homme, Kenneth K. Boyer, G. Tomas M. Hult 2007

      Article Further

    3. System design effects on online impulse buying - Shen Kathy, N., Khalifa Mohamed 2012

      Article Further

  4. Touchpoint Reading 7 items
    1. Customer experience management: a revolutionary approach to connecting with your customers - Bernd Schmitt c2003

      Book Core Chapter 3 is particularly interesting in addressing Touchpoint research. [Also available as an Electronic Resource]

    2. Customer experience management: a revolutionary approach to connecting with your customers - Bernd Schmitt, ebrary, Inc c2003 (electronic resource)

      Book Core Chapter 3 is particularly interesting in addressing Touchpoint research

    3. Toward a compelling customer touchpoint architecture - Anirudh Dhebar 2013-3

      Article Core This gives useful insight into touchpoint considerations

    4. Correlating service touch-point preferences with engagement parameters - Udechukwu Ojiako, Maxwell Chipulu, Andrew Graesser 2012

      Article Further

    5. The publisher offers limited access to this article. The full text cannot be printed or saved.UNDERSTANDING CUSTOMER EXPERIENCE. - Meyer, Christopher1 cm@fastcycle.comSchwager, Andre2 aschwager@customersenseconsulting.com 2007

      Article 

  5. Online Store Design 7 items
    1. Customer experience management: a revolutionary approach to connecting with your customers - Bernd Schmitt c2003

      Book Core Read the sections on Touchpoints. [Also available as an Electronic Resource]

    2. Customer experience management: a revolutionary approach to connecting with your customers - Bernd Schmitt, ebrary, Inc c2003 (electronic resource)

      Book Core Read the sections on Touchpoints

    3. Virtual store layout: an experimental comparison in the context of grocery retail - Adam P Vrechopoulos, Robert M O’Keefe, Georgios I Doukidis, George J Siomkos 2004-1

      Article Core

    4. Components of apparel retailing Web sites - Eunyoung Jang, Leslie Davis Burns 2004

      Article Further

    5. Atmospheric qualities of online retailing - Sevgin A. Eroglu, Karen A. Machleit, Lenita M. Davis 11/2001

      Article Further

  6. Store Experience Reading 5 items
    1. 1 to 1: the essence of retail branding and design - Michel van Tongeren 2013

      Book 

    2. Detail in contemporary retail design - Drew Plunkett, Olga Reid 2012

      Book 

    3. Retail design - Lynne Mesher c2010

      Book  Also available as an Electronic Resource

    4. Retail design - Lynne Mesher, dawsonera c2010 (electronic resource)

      Book 

    5. Shopping architecture 2013

      Book 

  7. Project Reading 1 item
    1. The five S's of retail operations: a model and tool for improvement - John W. Pal, John W. Byrom 2003

      Article Core Important for your project work

  8. Modeling service encounters and customer experiential value in retailing - Ching‐Jui Keng, Tseng‐Lung Huang, Li‐Jie Zheng, Maxwell K. Hsu 14/08/2007

    Article